Here we define certain “terms” we use, to facilitate clear understanding about our Services:
Software, materials, Services, and other related information.
“You” or “you”
You simply means You, our customer. It encompasses any individual or a company You are acting on behalf of.
” Global Online Services,Inc. ”
All references to Global Online Services Inc. refer to Global Online Services Inc. Services.
“Global Online Services,Inc. Certified Technicians”
All technicians and specialists Global Online Services, Inc employees and certifies to perform the Services for You under this agreement.
“Subscription Based Plans” and “Plans”
Refer to the plans on offer from Global Online Services, inc. including incident-based and quarterly plans.
I. All phone and web-based computer maintenance Services that Global Online Services,Inc. offers through the medium of the Global Online Services Inc. web site and delivers via its technicians, including computer optimization and cleanup are hereby referred to as Services.
II. The scope of Services can change without notice. Global Online Services,Inc. also reserves the right to discontinue the Services without notice.
III. The Services include both subscription-based as well as incidence-based Services.
All tenure-based Services Global Online Services Inc. offers three-months service. They are also referred to as Subscription Services.
Non-tenured “single incident Services” Global Online Services,Inc. offers. The sole objective of such Services is to fix a specific technical problem You face.
Online content of any type made available to download from the Global Online Services, Inc. website. Such content includes web casts, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kinds. However, a material doesn’t include the design or layout of the Global Online Services site. The materials available for download from the Global Online Services, Inc. web site as well as the site are proprietary and copyrighted works of Global Online Services,Inc.
Software is a computer program of any kind delivered via download, CD/DVD or other media, or through other delivery method, such as client and/or network security software. The software include the ones developed, marketed, and distributed by Global Online Services Inc. or any third-party software. They are protected under copyright, trade secret, unfair competition, and other laws. Their usage is governed by respective agreements such as a license agreement or user agreement that accompanies or is included in the software, ordering documents, exhibits and other applicable License terms. A software is also referred to as the “support software tool” in the terms and conditions laid here
The Services Global Online Services,Inc. provides are as per the prescribed terms and conditions. Global Online Services,Inc. provides technical support Services over phone,email or through a live chat session. To avail our Services, You need to call us on our toll-free number and explain the problem(s) You are facing with Your PC, to any of the Global Online Services,Inc. Certified Technicians on-board. Our technician will then, , diagnose it, and explain the exact cause of the problem to You. He may also suggest plans on offer by Global Online Services,Inc. that You can opt for. However You need to make requisite payment beforehand to get Your PC fixed. In case You don’t opt for any of the plans on offer, the technician will not be able to rectify the problem(s). In an effort to continually enhance the usability and performance of its products and Services, Global Online Services,Inc. reserves the right to modify the Services on offer.
2.2 Support Software Tool
During the troubleshooting, a technician may:
• Ask and assist You to download and install the support software.
• Utilize certain third-party software, which will be removed upon completion of our Services.
The support software or any other third-party software under discussion is the property of Global Online Services,Inc. or the respective third-party software provider. By agreeing to these terms and conditions, You allow our technician to install and utilize whatever support software tool deemed necessary to diagnose and repair Your PC.
2.3 Our Services include
The Services Global Online Services,Inc. provides through its technicians include (i) PC optimization; (ii) Diagnosis and removal of online threats; (iii) installation and updates of operating system, antivirus and other software applications and utilities; (iv) resolution of software, network, and connected peripheral or device-related issues. In addition to the above mentioned Services, our technicians may also recommend certain software and Services for general upkeep of Your PC. In spite of what initial diagnosis may convey, certain personal computers may not be able to receive the Services.
2.4 Commercially reasonable effort
Global Online Services,Inc. trains and certifies its technicians to put in commercially reasonable effort while they diagnose and fix the problems with Your PC. If, due to any reason whatsoever, a technician is unable to resolve the issue, You will NOT be liable for charges of any kind to Global Online Services Inc. If while diagnosis, our technicians determine that the issue is beyond our support boundaries (out-of-scope issues), they may use commercially reasonable efforts to refer to the appropriate alternate destination, yet they will not facilitate access for You.
2.5 Availability of Services
Sometimes, due to system maintenance or upgrade, the Services Global Online Services,Inc. has on offer may not be available in Your time zone or geographical location.
2.6 Termination of Services
Global Online Services,Inc. reserves the right to terminate the Services with proper intimation to You if the company determines that the subscription service You’ve availed is being used by any other person other than You, or on any other system other than the one registered with us. In such a scenario Global Online Services,Inc. will refund a portion of fees You prepaid while You first availed our Services for the days left until its renewal, on pro-rata basis. However the refund is further subject to additional requirements, restrictions, and limitations of the subscription plan You’ve availed. For more information please refer to our Refund Policy.
Global Online Services,Inc. is an independent third party support company providing technical assistance in the USA, UK and Canada. It offers a wide range of renowned brands products and services to their clients. The use of any kind of Products, Services, Brands, and Trademarks are referential and specifically clear. Global Online Services Inc. hereby disclaims representation in any form of brand, service or any type of association. Brands such as HP, Dell, Canon, Epson, Lexmark, Samsung, Brother, AVG, McAfee, Norton, Kaspersky, Cisco, D-Link, Netgear, Belkin, Yahoo, Hotmail, Microsoft etc., are registered Trademark of their respective Corporation.
Global Online Services Inc. does not accept accountability beyond the limits set in the terms and conditions. It is clearly mentioned that for products, you contact the appropriate third party for usage of the product, and specific offerings associated with the software and hardware being used by you. If the product is under warranty, the Brand or Product Vendor may offer free repair and replacement service. Use of trademark logos, wherever, by for respective third parties is on a mutually exclusive non-endorsing basis, as well as not representative of any association, preventing the liabilities of our services as specified in the details of the Plans that we offer.